At Botane, we are committed to ensuring 100% customer satisfaction! We offer free returns or exchanges within 30 days of your purchase. If you are not completely satisfied with your order, please contact us, and we will provide a return label. You may return the item for a full refund or store credit.
Email: info@botanepetco.com
Please include your order number, purchaser name, and reason for the return in your email.
We do not accept any returns after 30 days from the delivery date.
If you believe your package was damaged during transit, please contact us within 7 days of delivery, and we will resolve the issue promptly.
If your powder supplement is missing a scoop, let us know, and we will send you a replacement scoop immediately.
If your Fish Oil pump is malfunctioning, please notify us, and we will send you a new pump as soon as possible.
To cancel an order, email info@botanepetco.com as soon as possible. If the order has not yet shipped, we will process a refund right away. If the order has already been shipped, we will refund you as soon as we receive the returned item(s).
All refunds will be confirmed via email.